Return & Refund Policy
Easy returns within 7 days
1. Return Eligibility
Products can be returned within 7 days of delivery if they are damaged, defective, expired, or incorrect. The product must be unused, in its original packaging, with all tags and accessories intact.
2. Non-Returnable Items
For hygiene reasons, opened personal care products, consumables (once opened), and products marked "non-returnable" on the product page cannot be returned.
3. How to Initiate a Return
Contact us at therfmart@gmail.com or call 9875991712 within 7 days of delivery. Provide your order number and reason for return. Our team will arrange a free pickup within 24-48 hours.
4. Refund Process
Once we receive and inspect the returned product, refunds are processed within 5-7 business days. Refunds are credited to the original payment method. COD orders are refunded via bank transfer.
5. Exchange Policy
If you prefer an exchange instead of a refund, we will ship the replacement product once we receive the returned item. Exchanges are subject to product availability.
6. Damaged in Transit
If your order arrives damaged, please photograph the package and product and contact us within 48 hours. We will replace the product at no extra cost.
Need Help with a Return?
Contact our support team at therfmart@gmail.com or call 9875991712 (Mon–Sat, 9am–7pm).